Talking through Conflict

Simmering conflicts are toxic to the workplace—in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. Knowing these tools and how to use them is critical for managing disagreements in the workplace.

In this interactive multimedia e-learning course, participants will learn how to prepare for conversations about confict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements. 

Main topics

• Collaborative  conflict resolution
• Effects of conflict
• Focused conflict resolution techniques
• Practical use application of conflict resolution tools

Benefit

• You will know how to talk about a conflict.
• You will learn how to deal respectfully with conflict in the workplace.
• You will be familiar with different conflict resolution strategies.
• You will be able to manage the phases of a conflict resolution dialogue in a structured way.
• You will develop a co-operative communication style.

Target group

Prospective managers and employees who frequently work together in teams.

Working method

• Knowledge check
• Moderated Video Lectures
• Key messages
• Interactive elements
• Game scenes
• Animated explanatory films
• Transfer tasks
• Workbook

Languages
This e-learning is available in English, French, Spanish, Portuguese and Chinese

Price
1–4 E-Learnings:                CHF 110.00/piece
5–9 E-Learnings:                CHF 100.00/piece
10–14 E-Learnings:           CHF 90.00/piece
15–19 E-Learnings:           CHF 80.00/piece
20 or more E-Learnings: CHF 70.00/piece

To book multiple E-Learnings, please use the Link and send the form to anmeldung@zfu.ch.

We do also offer our E-learnings as in-house trainings. Contact us and we will be happy to make you a special offer.