Conflict management between colleagues

This e-learning will show you the common signs and stages of conflict between colleagues. You will gain an insight into possible reactions to such conflicts and be introduced to with detailed strategies for resolving disputes. You will also be introduced to the Harvard concept, of how to turn conflict situations between colleagues into win-win solutions.

Main topics

• Signs and stages of conflict between colleagues
• Options for responding to conflict
• Conflict resolution strategies
• The Harvard concept and win-win solutions

Benefit

• You will be able to recognise types of conflict at an early stage.
• You will learn how to manage conflict in the workplace.
• You will learn how to work with colleagues to develop and implement conflict solutions.
• You will understand the 6 conflict resolution strategies and be able to apply them effectively.

Target group

Employees at all hierarchical levels working together in teams.

Working method

• Knowledge check
• Moderated Video Lectures
• Key messages
• Interactive elements
• Game scenes
• Animated explanatory films
• Transfer tasks
• Workbook

Languages
This e-learning is available in English, Spanish, French and Portuguese.

Price
1–4 E-Learnings:                CHF 110.00/piece
5–9 E-Learnings:                CHF 100.00/piece
10–14 E-Learnings:           CHF 90.00/piece
15–19 E-Learnings:           CHF 80.00/piece
20 or more E-Learnings: CHF 70.00/piece

To book multiple E-Learnings, please use the Link and send the form to anmeldung@zfu.ch.

We do also offer our E-learnings as in-house trainings. Contact us and we will be happy to make you a special offer.